Skip to Main Content

Complaints and Compliments

We are committed to providing the best service possible, but accept that sometimes things can go wrong.  We record complaints both big and small, no matter where it has come from and have a robust procedure to ensure that we answer any complaints within a given timescale.  To make sure we are fully accountable, we report the information to our Board and use it to improve our services for the future.

We also love to receive compliments about our service and this happens quite frequently.  We record these, so that staff and Board can see that the service we provide is welcome and that we are going in the right direction. 

If you want more information, you can read our Customer Services Standards and Complaints Handling Procedure.  These can be read in conjunction with our Unacceptable Actions Policy.

Comments and Complaints Section of Your Tenants Handbook