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Consultation on Re-chargeable Repairs Policy now open

The Association is in the process of reviewing  our Re-chargeable Repairs policy and we are seeking tenants views; we ask that you review the revised policy and provide any feedback no later than Monday 26th April 2021.

The Policy has been updated to provide clearer definitions on why repairs may be subject to re-charge, or exemption. The Policy also explains the definition of re-charges as per the Scottish Secure Tenancy Agreement as well as outlining the Association`s position regarding payment, non-payment, and write off procedures.

The Draft Re-chargeable Repairs Policy can be found in the documents section of our website.

How to give us feedback

Have your say on the draft policies in the following ways:

  • By telephone on 01475 783637
  • By writing to us
  • By e-mailing us at office@clochhousing.org.uk (please include the policy name in the subject box of your e-mail)

The final policy will be considered by the Association’s Housing and Property Services Sub-Committee at the meeting in May.

Available Downloads 

File Description File Size
Re-chargeable Repairs Policy (DRAFT) PDF icon 332KB

Make A Stand Pledge Info

Customer Service Excellence AwardCyber Essentials Certification   House Exchange Inverclyde Common Housing Register Living Wage Accreditation Scottish Federation of Housing Associations Member Scottish Housing Regulator Scottish Public Services Ombudsman