At a meeting of Inverclyde Council Members on 15th March 2018 the end of “contracting out” of the Care & Repair Service from April 2019, was approved. Cloch Housing Association has been providing these service since it was launched in 2001 and have helped thousands of elderly, disabled and vulnerable households throughout Inverclyde. With effect from April 2019, the provision of grant support etc will be carried out by Inverclyde Council, however it is unlikely to mirror the services which have been offered by Cloch for the last 17 years.
The decision to end the current model of service provision was taken despite the majority of consultation respondents voting against this proposal.
The Cloch Director, Paul McVey commented “There are difficult decisions which need to be taken by the Council to make the budget work, however while we understand and respect that, our concern is for the residents in Inverclyde who benefit from our award-winning Care & Repair Service. The ethos of the Association and the Care & Repair Service is about helping those most in need and doing all we can to provide people with information and advice. Sometimes the provision of a grant isn’t even half the story for owners, they require practical support and assistance to take them through what can be a complex, frustrating and emotional journey. Our approach to this has been person centred and hands-on; there is a concern that with the reduction in service, these will be the parts of the service that are no longer available.
We are currently in discussions with Inverclyde Council regarding the Small Repairs Service as the proposal is also to remove and replace that, however with over 10 years’ experience in delivering this part of the service, and currently having record membership levels, we believe instead of replacing the service, we could review the current service offer.”
Once there is more information on changes to the service for post-April 2019, Cloch will let all customers know.