Governance & Performance

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Cloch Housing Association is a registered social landlord with the Scottish Housing Regulator. We are also a Scottish Charity registered with OSCR. These two facts mean that Cloch's governance (the accountability and the way it runs itself) is regulated and checked on an annual basis.

Housing Associations have a set of rules that set out the basic structure of how it is governed. Cloch also has an Independence Agreement with Oak Tree Housing Association.

The Scottish Housing Regulator requires the Association to return an Annual Return on the Charter (ARC) and these are governed by the Regulatory Framework set out by the SHR.

Most of the Governance and Performance is driven by the voluntary Board and the Leadership Team. They are responsible for reporting statistics and ensuring the association complies with all the regulations.

How We are Doing

This part of our website will explain how we are monitored by the Scottish Housing Regulator, how we monitor our selves and the statistics we produce to show our performance to our customers and our Board.

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Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. The latest Business Plan was set out in 2017 and a summary copy of the Plan is available to view.

The Business Plan is approved by our Board and is reviewed by them every year.

Customer Panel

Since the summer of 2017, the Association has been working with a group of volunteer customers to form a customer panel to scrutinise the work we do.

This panel is a mixture of tenants and owners and they are being helped by TIS (Tenant Information Service) who are developing their skills in areas such as mystery shopping, scrutinising contractors, and policy work. They have already been influenced by the design of our new offices and our Customer Service Standards.

If you would like to become involved, we would love to hear from you. Please contact the office and ask for Andy Thomson our Housing Services Manager.

Governance Documents

File Description	File	Size
Annual Assurance Statement 2020 issued by Oak Tree H.A.		313KB
Cloch Housing Association Engagement Plan		322KB
Cloch Housing Association Rules		3MB
Independence Agreement		758KB

Board Agendas, Minutes and Reports

Cloch is governed by a Board that meets every 6 weeks.

As well as this, the Board can volunteer for one or two of the following sub-committees:

Finance & Corporate Services
Housing & Property Services
Internal Audit (run jointly with Oak Tree Housing Association)

Click on the sub-committee to see the Remit of each.

Below are the Agendas and Minutes from Board Meetings starting from 6th August 2019. It is not our intention to upload previous to this date, however, if you wish a copy of either from an earlier date, please contact the office. If you wish to see any of the Reports mentioned in the Agenda, please contact the office.

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Board Agendas and Minutes

Agendas

File Description	File	Size
2020-09-23: September Board Agenda		90KB
2020-09-15: September Board Agenda		9KB
2020-08-18: August Board Agenda		8KB
2020-07-23: July Board Agenda		213KB
2020-06-09: June Board Agenda		221KB
2020-04-28: April Board Agenda		119KB
2020-03-10: March Board Agenda		208KB
2020-02-18: February Board Agenda		9MB
2020-01-21: January Board Agenda		205KB
2019-11-19: November Board Agenda		8KB
2019-10-08: October Board Agenda		7KB
2019-09-25: September Board Agenda		94KB

Minutes

File Description	File	Size
2020-08-18: August Board Minutes		150KB
2020-07-23: July Board Minutes		373KB
2020-09-06:June Board Minutes		252KB
2020-03-10: March Board Minutes		253KB
2020-02-18: February Board Minutes		578KB
2020-01-21: January Board Minutes		294KB
2019-11-19: November Board Minutes		465KB
2019-10-08: October Board Minutes		44KB
2019-09-25: September Board Minutes		65KB
2019-08-06: August Board Minutes		84KB
2020-04-28: April Board Minutes		326KB