Governance & Performance

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Cloch Housing Association is a registered social landlord with the Scottish Housing Regulator. We are also a Scottish Charity registered with OSCR. These two facts mean that Cloch's governance (the accountability and the way it runs itself) is regulated and checked on an annual basis.

Housing Associations have a set of rules that set out the basic structure of how it is governed.

The Scottish Housing Regulator requires the Association to return an Annual Return on the Charter (ARC) and these are governed by the Regulatory Framework set out by the SHR. Also, they require that we submit and Annual Assurance Statement every year outlining how effective we are at applying good practice to the standards set out the Charter.

Most of the Governance and Performance is driven by the voluntary Board and the Leadership Team. They are responsible for reporting statistics and ensuring the association complies with all the regulations.

How We are Doing

This part of our website will explain how we are monitored by the Scottish Housing Regulator, how we monitor our selves and the statistics we produce to show our performance to our customers and our Board.

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Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. The latest Business Plan is for 2021 to 2026. A full version is available and a summary is also available. In this are the key indicators of what we plan to do over 5 years.

The Business Plan is approved by our Board and is reviewed by them every year.

Customer Panel

Since the summer of 2017, the Association has been working with a group of volunteer customers to form a customer panel to scrutinise the work we do.

This panel is a mixture of tenants and owners and they are being helped by TIS (Tenant Information Service) who are developing their skills in areas such as mystery shopping, scrutinising contractors, and policy work. They have already been influenced by the design of our new offices and our Customer Service Standards.

If you would like to become involved, we would love to hear from you. Please contact the office and ask for Andy Thomson our Housing Services Manager.

Governance Documents

File Description	File	Size
Cloch Housing Association Engagement Plan		527KB
Cloch Housing Association Rules 2021		425KB
Cloch's Annual Assurance Statement 2021		127KB

Board Agendas, Minutes and Reports

Cloch is governed by a Board that meets every 6 weeks. We have Standing Orders that govern how the Board conduct themselves at meetings.

As well as this, the Board can volunteer for one or two of the following sub-committees:

Finance & Corporate Services
Housing & Property Services

Below are the Agendas and Minutes from Board Meetings starting from 6th August 2019. It is not our intention to upload previous to this date, however, if you wish a copy of either from an earlier date, please contact the office. If you wish to see any of the Reports mentioned in the Agenda, please contact the office.

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Board Agendas and Minutes

Agendas

File Description	File	Size
2021-06-01: June Board Agenda		105KB
2021-04-20: April Board Agenda		104KB
2021-03-09: March Board Agenda		107KB
2021-02-04 February Board Agenda		106KB
2020-12-01 December Board Agenda		112KB
2020-10-20 October Board Agenda		120KB
2020-09-23: September Board Agenda		90KB
2020-09-15: September Board Agenda		9KB
2020-08-18: August Board Agenda		8KB
2020-07-23: July Board Agenda		213KB
2020-06-09: June Board Agenda		221KB
2020-04-28: April Board Agenda		119KB
2020-03-10: March Board Agenda		208KB
2020-02-18: February Board Agenda		9MB
2020-01-21: January Board Agenda		205KB
2019-11-19: November Board Agenda		8KB
2019-10-08: October Board Agenda		7KB
2019-09-25: September Board Agenda		94KB

Minutes

File Description	File	Size
2021-04-20 April Board Minutes		454KB
2021-03-09 March Board Minutes		885KB
2021-02-04 February Board Minutes		2MB
2020-12-01		2MB
2020-10-20 October Board Minutes		2MB
2020-09-15 September Board Minutes		181KB
2020-08-18: August Board Minutes		150KB
2020-07-23: July Board Minutes		373KB
2020-09-06:June Board Minutes		252KB
2020-04-28: April Board Minutes		326KB
2020-03-10: March Board Minutes		253KB
2020-02-18: February Board Minutes		578KB
2020-01-21: January Board Minutes		294KB
2019-11-19: November Board Minutes		465KB
2019-10-08: October Board Minutes		44KB
2019-09-25: September Board Minutes		65KB
2019-08-06: August Board Minutes		84KB
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Finance & Corporate Services Sub Committee

Agendas

File Description	File	Size
2021-05-27 May F&CS Sub Agenda		106KB
2021-02-25 February F & CS Sub Agenda		110KB
2020-11-26 November F&C Sub Agenda		108KB
2020-05-28: May F&CS Agenda		117KB
2020-03-03: March F&CS Agenda		22KB
2019-11-28: November F&CS Agenda		19KB
2019-08-28: August F&CS Agenda		118KB

Minutes

File Description	File	Size
2021-02-25 February F&CS Sub Minutes		193KB
2020-11-20 November F&CS Sub Minutes		193KB
2020-05-28 May F&C Minutes		73KB
2019-11-28: November F&CS Minutes		320KB
2019-08-20: August F&CS Minutes		601KB

Housing & Property Services Sub Committee

Agendas

File Description	File	Size
2021-05-21 May HS&PS Sub Agenda		104KB
2021-02-21 February HS&PS Sub Agenda		110KB
2020-11-24 November H&P Sub Agenda		122KB
2020-05-26: May H&PS Agenda		120KB
2020-02-25: February H&PS Agenda		118KB
2019-11-26: November H&PS Agenda		120KB

Minutes

File Description	File	Size
2021-02-23 February HS&PS Sub Minutes		557KB
2020-05-26 May H&P Minutes		156KB
2020-02-25: February H&PS Minutes		243KB
2019-11-26: November H&PS Minutes		110KB
2019-08-27: August H&PS Minutes		72KB