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Governance & Performance

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Cloch Housing Association is a registered social landlord with the Scottish Housing Regulator.  We are also a Scottish Charity registered with OSCR.  These two facts mean that Cloch's governance (the accountability and the way it runs itself) is regulated and checked on an annual basis.

Housing Associations have a set of rules that set out the basic structure of how it is governed. Cloch also has an Independence Agreement with Oak Tree Housing Association.  

The Scottish Housing Regulator requires the Association to return an Annual Return on the Charter (ARC) and these are governed by the Regulatory Framework set out by the SHR.

Most of the Governance and Performance is driven by the voluntary Board and the Leadership Team.  They are responsible for reporting statistics and ensuring the association complies with all the regulations.

How We are Doing

This part of our website will explain how we are monitored by the Scottish Housing Regulator, how we monitor our selves and the statistics we produce to show our performance to our customers and our Board. 

Select headings to expand.

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. The latest Business Plan was set out in 2017 and a summary copy of the Plan is available to view.

The Business Plan is approved by our Board and is reviewed by them every year.

Customer Panel

Since the summer of 2017, the Association has been working with a group of volunteer customers to form a customer panel to scrutinise the work we do.

This panel is a mixture of tenants and owners and they are being helped by TIS (Tenant Information Service) who are developing their skills in areas such as mystery shopping, scrutinising contractors and policy work. They have already been influenced by the design of our new offices and our Customer Service Standards.

If you would like to become involved, we would love to hear from you. Please contact the office and ask for Andy Thomson our Housing Services Manager.

Governance Documents

File Description File Size
0KB
Cloch Housing Association Engagement Plan PDF icon 322KB
Cloch Housing Association Rules PDF icon 3MB
Independence Agreement PDF icon 758KB

Board Agendas, Minutes and Reports

Cloch is governed by a Board that meets every 6 weeks.  

As well as this, the Board can volunteer for one or two of the following sub-committees:

Click on the sub-committee to see the Remit of each.

Below are the Agendas and Minutes from Board Meetings starting from 6th August 2019.  It is not our intention to upload previous to this date, however, if you wish a copy of either from an earlier date, please contact the office.  If you wish to see any of the Reports mentioned in the Agenda, please contact the office.

Select headings to expand.

Board Agendas

File Description File Size
9th June 2020 Board Agenda PDF icon 221KB
28th April 2020 Board Agenda PDF icon 119KB
10th March 2020 Board Agenda PDF icon 208KB
21st January 2020 Board Agenda PDF icon 205KB
19th November 2019 Board Agenda PDF icon 8KB
8th October 2019 Board Agenda PDF icon 7KB
25th September 2019 Board Agenda PDF icon 94KB

Board Minutes

File Description File Size
28th April 2020 Board Minutes PDF icon 279KB
10th March 2020 Board Minutes PDF icon 253KB
18th February 2020 Board Minutes PDF icon 578KB
21st January 2020 Board Minutes PDF icon 294KB
19th November 2019 Board Minutes PDF icon 465KB
8th October 2019 Board Minutes PDF icon 44KB
25th September 2019 Board Minutes PDF icon 65KB
6th August 2019 Board Minutes PDF icon 84KB

Finance & Corporate Services Sub Committee

Agendas

File Description File Size
3rd March 2020 F&CS Agenda PDF icon 22KB
28th November 2019 F&CS Agenda PDF icon 19KB
28th August 2019 F&CS Agenda PDF icon 118KB

Minutes

File Description File Size
28th November 2019 F&CS Minutes PDF icon 320KB
20th August 2019 F&CS Minutes PDF icon 601KB

Housing & Property Services Sub Committee

Agendas

File Description File Size
26th May 2020 H&PS Agenda PDF icon 120KB
25th February 2020 H&PS Agenda PDF icon 118KB
26th November 2019 H&PS Agenda PDF icon 120KB

Minutes

File Description File Size
25th February 2020 H&PS Minutes PDF icon 243KB
26th November 2019 H&PS Minutes PDF icon 110KB
27th August 2019 H&PS Minutes PDF icon 72KB