Making a Complaint
We do attempt to deliver a good service to our customers, but accept that sometimes things go wrong. Our complaints handling procedure aims to deal with customers’ concerns when they arise.
If you have not already registered, you can register your details at My Cloch (my.clochhousing.org.uk). Registration is simple and free; you will need your account number to register – it should be on letters/statements we have sent you, if you cant find it please contact the office. Once registered, you can log in and make a complaint or log a compliment.
Alternatively, If you wish to make a complaint you can telephone our office on 01475 783637, visit us at our offices, put your complaint in writing to: Cloch Housing Association, 19 Bogle Street, Greenock PA15 1ER, email us at firstname.lastname@example.org or use the contact form on the website.
If your complaint can be resolved straight away or within 5 working days, this is classed as a Stage 1 complaint. If it is more serious, we will acknowledge your complaint within 3 working days and endeavour to resolve it within 20 working days. See our Complaints Handling Procedure for all the details.
If you are unsatisfied with the response from Cloch and have followed our Complaints Handling Procedure, please read our Useful Links page to get details of how to take your complaint further.