Making a Complaint
We do attempt to deliver a good service to our
If you have not already registered, you can register your details at My Cloch (my.clochhousing.org.uk). Registration is simple and free; you will need your account number to register – it should be on letters/statements we have sent
Alternatively, If you wish to make a complaint you can telephone our office on 01475 783637, visit us at our offices, put your complaint in writing
If your complaint can be resolved straight away or within 5 working days, this is classed as a Stage 1 complaint. If it is more serious, we will acknowledge your complaint within 3 working days and
If you are unsatisfied with the response from Cloch and have followed our Complaints Handling Procedure, please read our Useful Links page to get details of how to take your complaint further.
We also love to hear your compliments about our staff, our service and our contractors. So if you want to leave a compliment, please go the contact page or e-mail firstname.lastname@example.org. Or phone our staff who will record it for you on 01475 783637.