Repairs at Cloch
Ensuring that our properties are repaired and maintained to a high standard is one of our core duties. This includes making sure that general day to day reactive repairs are attended to within reasonable timescales, as well as planning for future major works such as the replacement of boilers, kitchens, bathrooms, windows, and doors etc. We also provide a factoring service which includes the repair and upkeep of common areas.
Gas Safety Inspections
As your Landlord, and to ensure your safety, we have a legislative duty to make sure that our gas contractor visits your home to carry out a gas safety inspection to your boiler no later than 12 months from the previous visit. All tenants will receive reminders requesting access to your home prior to the date of the previous safety inspection.
We have two main contractors who carry out the majority of our reactive repairs:
Novus Solutions have been appointed to carry out the majority of our day to day repairs, for example water leaks, lock repairs, broken windows, tap replacements etc. This will change on 1st April 2019 as our new contractor MPS will be in place.
James Frew's - Gas Sure are responsible for carrying out the annual gas safety inspections, and also all general heating and hot water faults.
As well as these contractors, we have appointed a landscaping contractor to maintain our open spaces and we also have other smaller specialist contractors, for example door entry systems and communal television repairs.
For all non-emergency repair requests we will try to provide an appointment that suits the needs of our customers.
For all emergency repairs reported we will instruct our contractor to attend and MAKE SAFE within 4 hours.
Both Novus Solutions and James Frew / Gas Sure provide an Out of Hours Repairs Service for repairs that are deemed as an Emergency.