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Useful Links

Scottish Public Services Ombudsman

If you a tenant and are not satisfied with the response Cloch gives you to a complaint and have followed our Complaints Handling Procedure, you can complain to the Scottish Public Service Ombudsman.

By Post: SPSO Freepost

Freephone adviceline 0800 377 7330

In Person:     
SPSO     
4 Melville Street   
Edinburgh    
EH3 7NS 

Online contact www.spso.org.uk/contact-us
Website:  www.spso.org.uk

Significant performance failures

This is something your landlord does or fails to do, which puts the interests of the tenants at risk. This does, or could, affect all your landlord’s tenants. You should refer this to the Scottish Housing Regulator (Raising Concerns with the Regulator).

 

Housing Support Service – Warden Service (Elliott Court)

If your complaint is about the Association’s Housing Support Service this can be referred to the Care Inspectorate if you remain dissatisfied after going through the Complaints Handling Procedure.

Factored Owners

If you are an owner and are not satisfied with the response Cloch gives you to a complaint and have followed our Complaints Handling Procedure, then you are able to take your complaint to the First Tier Tribunal for Scotland – contact details are shown below:-

Housing and Property Chamber
First-tier Tribunal for Scotland
Glasgow Tribunals Centre
20 York Street
Glasgow
G2 8GT

Tel: 0141 302 5900
Website Address: www.housingandpropertychamber.scot