Report a Repair

We have 3 categories of repairs. These are:

• Emergency, Will be attended and made safe within 4 hours of being reported.
• Urgent, Will be completed within 2 working days.
• Routine, Will be completed within 10 working days.

As your Landlord we are responsible for carrying out all repairs to your home as well as the to fences, gates and paths etc which you have reported to the Association.

The exception to this is where the damage is caused by the tenant, other occupants, or visitors. In these circumstances the tenant will be liable for the costs, and we can advise of the process once reported.

Alternatively, you can arrange for the repair to be carried out by a competent tradesperson which will then be inspected by an officer from Cloch.

As a tenant of the Association you are responsible for certain repairs in and around your home, which are as follows:-

• Your own fitments.
• Internal decoration.
• Door Bells (except if provided by the Association).
• Door locks and replacement keys where you have lost or broken keys.
• Door Nameplates on flat entrance door (not door entry panels).
• Connections to washing machines and cookers.
• Light bulbs and electric fuses in plugs.
• Fluorescent tubes and starters.
• Garden Huts/Greenhouses/Pigeon lofts.
• Rotary driers and Ropes for drying clothes.
• Shower unit (except if provided by the Association).
• Waste Plugs & Chains to washbasin/bath/sink.
• Blocked waste and soil pipes where these have been caused by tenant misuse. (e.g. fat, cotton wool, etc.)
• All floor coverings (e.g. carpets, tiles, laminate, etc.)

For the above, you are expected to take action yourself, however, if you are unable to carry out any of these tasks, for example if you are elderly or suffer from a disability, please discuss this with us. We may be able to suggest special arrangements. Contact the office if in doubt.

Tenants will be charged for any repairs caused by damage or misuse by themselves, members of their family, lodgers, or visitors.