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Document Library 

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Annual Reports
File Description File Size
Annual Report 2017 - 2018 PDF icon 2MB
annual report 2016-2017 PDF icon 2MB
annual report 2015-2016 PDF icon 2MB
Annual report 2014-15 PDF icon 2MB
Annual Report 2013-2014 PDF icon 606KB
Annual Report 2012-2013 PDF icon 4MB
annual report 2011-2012 PDF icon 3MB
Information Leaflets
File Description File Size
0KB
CHA Tenants Handbook 2018 Final PDF icon 38MB
Rent Restructure Booklet PDF icon 2MB
Web Portal Booklet PDF icon 2MB
Newsletters
File Description File Size
Your Cloch Special Edition Rent Consultation 122019 PDF icon 258KB
Factoring Newsletter Spring 2019 PDF icon 370KB
Spring Newsletter 2019 PDF icon 3MB
Winter Newsletter 2018 PDF icon 2MB
Summer Newsletter 2018 PDF icon 15MB
Spring Newsletter 2018 PDF icon 2MB
Winter Newsletter 2017 PDF icon 10MB
Summer Newsletter 2017 PDF icon 2MB
Spring Newsletter 2017 PDF icon 3MB
Winter Newsletter 2016 PDF icon 9MB
Summer Newsletter 2016 PDF icon 3MB
Spring Newsletter 2016 PDF icon 2MB
Winter Newsletter 2015 PDF icon 4MB
Summer Newsletter 2015 PDF icon 8MB
Spring Newsletter 2015 PDF icon 3MB
Policies
File Description File Size
0KB
Abandonment Policy & Procedure PDF icon 582KB
Absence Management Policy PDF icon 327KB
Adaptations Policy PDF icon 363KB
Alcohol and Drugs Misuse Policy PDF icon 79KB
Allocations policy PDF icon 967KB
Alterations & Improvements Policy PDF icon 527KB
Anti - Social Behaviour Policy PDF icon 371KB
Arrangements for making Urgent Decisions Between Committee Meetings.docx PDF icon 46KB
Asbestos Management Policy PDF icon 415KB
Asset Management Strategy PDF icon 601KB
Assignation Policy PDF icon 84KB
Board Members Code of Conduct PDF icon 123KB
Board Members Induction Policy PDF icon 65KB
Board Members Recruitment Policy PDF icon 88KB
Board Members Role Description Policy PDF icon 80KB
Board Remit Policy PDF icon 70KB
Care & Repair Policy PDF icon 107KB
CDM 2015 Statement PDF icon 126KB
Chair's Role Description Policy PDF icon 62KB
Charging Policy PDF icon 343KB
Childcare Vouchers Policy PDF icon 102KB
Code of Conduct - Staff PDF icon 465KB
Complaints Handling Procedure - Guidance for Customers PDF icon 106KB
Complaints Handling Procedure - Guidance for Staff and Board PDF icon 480KB
Corporate Social Responsibility Strategy PDF icon 497KB
Customer Engagement Strategy PDF icon 528KB
Customer Engagement Strategy PDF icon 528KB
Data Protection Policy PDF icon 480KB
Death of Tenant Policy PDF icon 75KB
Decant Home Loss and Disturbance Policy PDF icon 124KB
Dignity at Work Policy PDF icon 351KB
Disaster Recovery Plan PDF icon 222KB
Disclosure of Interest Policy PDF icon 70KB
Document Management Strategy PDF icon 551KB
Domestic Abuse Policy PDF icon 306KB
Donations & Sponsorship Policy PDF icon 343KB
Driving at Work PDF icon 146KB
Eligibility for the Board Policy PDF icon 54KB
Email and Internet Policy PDF icon 119KB
Employee Volunteering Policy PDF icon 155KB
Entitlement Payments and Benefits Policy PDF icon 635KB
Environmental Information Regulations Policy PDF icon 125KB
Equalities and Diversity Policy PDF icon 371KB
Estate Management Policy PDF icon 635KB
Expenses Policy PDF icon 552KB
Factoring Policy PDF icon 100KB
Financial Regulations Policy PDF icon 337KB
Flexible Working PDF icon 97KB
Flexible Working PDF icon 97KB
Fraud, Bribery & Corruption Policy PDF icon 253KB
Freedom of Information Policy PDF icon 546KB
Garages Policy PDF icon 94KB
Garden Tidy Scheme Policy PDF icon 72KB
Gas Maintenance Policy PDF icon 67KB
Health & Safety Policy PDF icon 553KB
ICT Password Policy PDF icon 338KB
ICT Strategy PDF icon 498KB
Joint Audit Committee Consultation & Remit Policy PDF icon 73KB
Joint Mutual Exchange Policy PDF icon 119KB
Landlord Facilities HS&W Policy Statement - Signed PDF icon 526KB
Landlord Facilities Safety Control Manual-signed PDF icon 526KB
Legal Action & Eviction Policy PDF icon 476KB
Legionella Policy PDF icon 409KB
Lodgers Policy PDF icon 81KB
Lone Working Policy PDF icon 198KB
Membership Policy PDF icon 364KB
Membership Strategy PDF icon 70KB
Minute Taking Protocol Policy PDF icon 94KB
Mortgage to Rent Policy PDF icon 70KB
People Strategy Policy PDF icon 431KB
Personal Relationship at Work Policy PDF icon 66KB
Procurement Policy PDF icon 458KB
Reactive Repairs Policy PDF icon 570KB
Rechargeable Repairs Policy PDF icon 71KB
Recruitment & Selection Policy PDF icon 437KB
Registration & Funding Criteria for Registered Tenant Organisations Policy PDF icon 114KB
Remit of Finance & Corporate Services Sub Committee PDF icon 66KB
Remit of Housing & Property Services Sub Committee PDF icon 66KB
Rent Arrears Policy PDF icon 368KB
Rent Setting Policy PDF icon 488KB
Reservist Policy PDF icon 85KB
Risk Management Strategy PDF icon 467KB
Running a Business from Home Policy PDF icon 72KB
Sabbatical Policy PDF icon 121KB
Safeguarding Vulnerable Adults & Children PDF icon 78KB
Scheme of Delegation PDF icon 78KB
Service Charge Setting Policy PDF icon 69KB
Shared Ownership Policy PDF icon 469KB
Shared Parental Leave Policy PDF icon 88KB
Smoke Free Policy PDF icon 371KB
Social Media Policy PDF icon 81KB
Staff Appraisal Policy PDF icon 77KB
Staff Training and Development Policy PDF icon 76KB
Standing Orders PDF icon 344KB
Stress Policy PDF icon 97KB
Sub Committee Standing Orders Policy PDF icon 59KB
Sub-Letting Policy PDF icon 81KB
Succession Policy PDF icon 83KB
Treasury Management and Borrowing Policy PDF icon 108KB
Unacceptable Actions Policy PDF icon 350KB
Use of Tenancy Occupancy Agreements and Leasing Policy PDF icon 109KB
Void Management Policy PDF icon 564KB
Whistleblowing Policy PDF icon 103KB

Freedom of Information

Cloch Housing Association comes under the Freedom of Information regulations.  You can apply to us for information on our business and environmental issues.  We have now published our Guide to Information and there are further links on this part of the website.  

Download Guide to Information