The Association arranges for a variety of medical adaptation works to be carried out for our tenants with the works funded by the Scottish Government. Typical adaptation works include the installation of wet floor showers, supplying and fitting handrails and also access ramps, and is for residents who are elderly, infirm, have a disability, or have a family member with a disability.
Read More about Adaptations
We have 3 categories of repairs. These are:
|
Category
|
Timescale
|
|---|
| Emergency |
Will be attended and made safe within 4 hours of being reported |
| Urgent |
Will be completed within 2 working days |
| Routine |
Will be completed within 10 working days |
As your Landlord, and to ensure your safety, we have a legislative duty to make sure that our gas contractor visits your home to carry out a gas safety inspection to your boiler no later than 12 months from the previous visit. All tenants will receive reminders requesting access to your home prior to the date of the previous safety inspection.
Visit Gas Safety Inspections Page
Will I Have To Pay For Repair Work Carried Out By The Association?
Under normal circumstances the Association will arrange for the work to be done and pay for it except if the repair is due to damage caused by a tenant, lodger or visitor. In these cases we will carry out the repair and recharge the costs to you. Alternatively you could arrange for a tradesman to carry out the work and a Housing/Maintenance Officer will then check the repair to make sure that it has been carried out to our satisfaction.
What Repairs Am I Responsible For?
As a tenant of the Association you are responsible for certain repairs in and around your home, which are as follows:-
- Your own fitments.
- Internal decoration.
- Door Bells (except if provided by the Association).
- Door locks and replacement keys where you have lost or broken keys.
- Door Nameplates on flat entrance door (not door entry panels).
- Connections to washing machines and cookers.
- Light bulbs and electric fuses in plugs.
- Fluorescent tubes and starters.
- Garden Huts/Greenhouses/Pigeon lofts.
- Rotary driers and Ropes for drying clothes.
- Shower unit (except if provided by the Association).
- Waste Plugs & Chains to washbasin/bath/sink.
- Blocked waste and soil pipes where these have been caused by tenant misuse. (e.g. fat, cotton wool, etc.)
- All floor coverings (e.g. carpets, tiles, laminate, etc.)
For the above, you are expected to take action yourself, however, if you are unable to carry out any of these tasks, for example if you are elderly or suffer from a disability, please discuss this with us. We may be able to suggest special arrangements. Contact the office if in doubt.
What If The Damage Is Caused By The Tenant?
As detailed earlier, tenants will be charged for any repairs caused by damage or misuse by themselves, members of their family, lodgers, or visitors.
From the 30th September 2002, the Scottish Government deemed that tenants of the Association have the right to have certain repairs carried out within a designated timescale. This is called the “Right to Repair Scheme”
The Right to Repair covers certain repairs known as “Qualifying Repairs” which are estimated to cost up to £350. In total there are 17 “Qualifying Repairs”.
If the contractor instructed by the Association fails to meet these timescales, the tenant may be entitled to compensation.
The Scottish Government has published a leaflet on the Right to Repair that you may find useful.
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