Policies
At Cloch, Polcies are an essential part of our day-to-day operations. They assist with our regulatory compliance, give guidance for decision-making, and help streamline internal and external processes.
In this section:
Corporate and Governance
These policies set the standards for how Cloch Housing is run and how decisions are made. They cover:
- Board governance – recruitment, induction, roles, responsibilities, conduct, meeting procedures, and sub‑committee remits.
- Ethical standards – codes of conduct for staff and board members, managing conflicts of interest, unacceptable actions, and whistleblowing.
- Strategic and operational guidance – corporate social responsibility, customer involvement, risk management, asset management, and internal decision‑making structures (e.g., Scheme of Delegation).
- People‑related policies – dignity at work, domestic abuse support for staff, flexible working, stress and wellbeing, training and development, lone working, and modern slavery.
- Legal and compliance matters – data protection, FOI, environmental information, notifiable events, document management, and privacy notices.
These ensure the organisation operates legally, transparently and in line with sector best practice.
Finance
These policies set out how Cloch manages money responsibly and complies with financial regulations.
- Financial controls – rules for spending, budgeting, authorisations, and protecting assets.
- Fraud, bribery, and corruption – standards and procedures designed to prevent and respond to financial wrongdoing.
- Treasury management & borrowing – guidance for borrowing, cashflow, investments and long‑term financial planning.
Together, these safeguard public funds and ensure financial stability.
| File Description | File | Size |
|---|---|---|
| Financial Regulations Policy |  | 374KB |
| Fraud Bribery Corruption | | 259KB |
| Treasury Management & Borrowing Policy | | 224KB |
Housing
These policies guide how Cloch delivers day‑to‑day services to tenants and applicants.
Although the full list wasn’t fully shown in search results, the Housing Services section typically covers areas such as:
- Tenancy management – abandonment, antisocial behaviour, visits, rights, and responsibilities.
- Repairs, maintenance, and property services – service standards, contractor management, and asset care.
- Customer engagement and service levels – communication standards, complaints handling and service expectations.
IT
These policies guide how Cloch manages information, digital systems, and staff use of technology.
- Information management and security – data protection, retention, subject access rights, and document management, ensuring personal and organisational data is handled lawfully and securely.
- Access to information – how Cloch responds to Freedom of Information and Environmental Information requests, supporting transparency and public accountability.
- Privacy standards – clear employee and customer privacy notices explaining what data is collected, why, and how it is protected.
- Modern working practices – expectations for safe, compliant remote and hybrid working, covering device use, security, and professional standards.
Together, these ensure information is managed safely, responsibly, and in line with legal requirements.
| File Description | File | Size |
|---|---|---|
| AI Usage Policy | | 135KB |
| Artificial Intelligence (AI) | | 212KB |
| Communications Strategy | | 238KB |
| ICT Acceptable Use Policy | | 159KB |
| Social Media | | 209KB |
Property
These policies guide how Cloch looks after its homes, assets, and physical environment.
- Asset planning and investment – long‑term strategies for maintaining, repairing, and improving housing stock to keep homes safe, efficient, and good quality.
- Property oversight and governance – a defined remit for the Housing Property Services Sub‑Committee to monitor repairs, compliance, planned works, and contractor performance.
- Safety in homes and workplaces – health and safety standards setting out inspection requirements, legal duties, and safe systems of work to protect tenants, staff and contractors.
- Use of building technology – CCTV policy guiding how cameras are installed and used around properties, ensuring privacy and compliance with data rules.
These ensure homes are well‑managed, safe, compliant, and maintained to a high standard.
| File Description | File | Size |
|---|---|---|
| Adaptations Policy | | 270KB |
| Alterations and Improvements Policy | | 142KB |
| Asbestos Management Policy | | 573KB |
| Condensation Mould and Damp Policy | | 189KB |
| Construction Design and Management DM 2015 Policy | | 170KB |
| Contractor Selection and Control Policy | | 126KB |
| Electrical Safety Policy | | 139KB |
| Energy Performance Certificate Policy | | 73KB |
| Factoring Policy | | 214KB |
| Gas Maintenance Policy | | 225KB |
| Lift Safety Policy | | 168KB |
| Play Parks Policy | | 170KB |
| Procurement Policy | | 154KB |
| Reactive Repairs Policy | | 255KB |
| Rechargeable Repairs Policy | | 176KB |
| Water Systems and Legionella Policy | | 178KB |