Office Closure: Easter Weekend

Our office will close at 6 PM on Thursday 2 April and will reopen at 9 AM Tuesday 7 April.

While we are closed, our out-of-hours emergency repairs services will remain available.

You can continue to report non‑urgent repairs by emailing office@clochhousing.org.uk at any time, and these will be picked up when staff return.

We hope you have a safe and enjoyable Easter break.

Emergency Repairs

If you experience an emergency during the closure, please phone 01475 783 637 and follow the instructions.

What counts as an emergency?

An emergency is anything that puts people at risk or could cause serious damage to your home, such as:

  • Major leaks or flooding
  • Total loss of power (not caused by your supplier)
  • No heating in cold weather
  • Unsafe electrical fittings
  • Fire or smoke damage
  • Doors or windows that can’t be secured
  • Blocked drains causing wastewater to back up

Out‑of‑hours contractors will make your home safe. Any follow‑on work may be completed once we reopen.

Utility Issues – Contact Directly

Some problems must be reported straight to your utility provider. Please use the numbers below:

Company

Issues to Report

Contact Number

Scottish Gas Network

Suspected gas leaks

0800 111 999

Scottish Water

Discoloured, or no running water.

0800 0778 778

SP Energy

Power outages.

0800 092 9290

Routine Repairs and General Enquiries

For non‑urgent repairs or updates, please email office@clochhousing.org.uk. Anything logged over the Easter weekend will be actioned when the office reopens. 

Out of hours Emergency RepairsNeed to report an out of hours emergency repair? We're here to help! Out of Hours Emergency Repairs
Do more on the goUse the Cloch Housing App to get easy access to our customer portal, contact details and latest newsletter.

NOTICEBOARD

Join the Board of Cloch Housing Association Help us realise our vision of providing “Homes and services which exceed customer expectations delivered by a strong and resilient organisation”.
Thank You for Taking Part in Our 2026/27 Rent and Service Charge Consultation Cloch would like to thank all tenants who took part in our recent rent and service charge consultation. Whether you contributed during Phase 1, Phase 2, or both, your feedback has been extremely valuable.
Cloch Housing Association Announces Leadership Transition Cloch Housing Association today announces that Chief Executive Alana Durnin will retire in April 2026 after more than a decade of dedicated service, including three and a half years leading the organisation.

Temporary Office Closure and Customer Portal Downtime – System Upgrade Service update: upcoming system upgrade will affect office and portal access at the end of May. Emergency repairs unaffected.
Walk for Wellbeing and RNID: Join Us on the Journey to One Million Steps From Sunday 1st February to Sunday 31st May 2026, our Community Health and Wellbeing Officer, Patricia Broom, fondly known as “PC”, will be taking on an incredible challenge — walking one million steps in support of the Royal National Institute for Deaf People (RNID) while also boosting her own health and wellbeing.
Your Cloch Winter Newsletter Now Available! Discover Cloch Housing Association’s Winter 2025 updates in Your Cloch. This edition covers rent and service charge consultation for 2026/27, community support successes, anti-social behaviour guidance, Inverclyde community projects, festive bin collection tips, planned maintenance progress, fire safety advice, and a fun Christmas quiz for families. Includes festive office closure details and emergency contact information.

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives via our Business Plan. Following a review carried out in March 2025, it has now been renamed the Business & Operational Plan. In this there are the key indicators of what we plan to do.