My Cloch Customer Portal

Introducing Our My Cloch Customer Portal!

We're delighted to introduce our new "My Cloch" Customer Portal. Here you'll be able to manage your information, make payments, view your account and document and report repairs, anytime, anywhere. 

Expected Phone Line Outage

Our office phone lines will be unavailable from 11 am on Sunday, 11th October for approximately 4 hours. Our out of hours emergency repair service will continue to be available by calling directly. The details for all direct lines are below:

Emergency Repairs

If you experience an emergency during the outage, please phone 01294 468113 and follow the available prompts. 

What counts as an emergency?

An emergency is anything that puts people at risk or could cause serious damage to your home, such as:

  • Major leaks or flooding
  • Total loss of power (not caused by your supplier)
  • No heating in cold weather
  • Unsafe electrical fittings
  • Fire or smoke damage
  • Doors or windows that can’t be secured
  • Blocked drains causing wastewater to back up

Out‑of‑hours contractors will make your home safe. Any follow‑on work may be completed once we reopen.

Utility Issues – Direct Contacts

Some problems must be reported straight to your utility provider. Please use the numbers below:

Company

Issues to Report

Contact Number

Scottish Gas Network

Suspected gas leaks

0800 111 999

Scottish Water

Discoloured, or no running water.

0800 0778 778

SP Energy

Power outages.

0800 092 9290

Latest News

Halloween Party & Community Connection Event Join us for our Halloween Party & Community Connections Evening Save the date for our Halloween Party & Community Connections Evening at Broomhill Community Hub on Tuesday 27 October from 6.00pm to 7.30pm.
Cloch Invests Record £5.1 Million in Homes as Strong Performance Continues Cloch Housing Association has published its Annual Report for 2025/26, highlighting a year of significant investment, improved performance, and increased support for customers across Inverclyde.
Your Cloch Summer 2026 Newsletter is Now Available The latest edition of Your Cloch is now available. Inside you'll find news from across the Association, including updates on our new Customer Portal, tenant support services, community activities, and upcoming events.

Game On: Cloch Gala Day Brings Families Together Cloch Gala Day returned bigger and better than ever in 2026, with a new sporting theme delivered in partnership with Active Schools Inverclyde. Families enjoyed a day packed with races, activities, entertainment and community spirit, making it one of our most successful events yet.
Cloch Gala Sports Day 2026 We're delighted to invite customers, families and residents to our Cloch Gala Sports Day on Friday 31 July 2026.
Save the Date: Join Fellow Members at Cloch's Annual General Meeting Cloch Housing Association members are invited to attend our Annual General Meeting (AGM) on Thursday 24 September 2026 at the Beacon Arts Centre, Greenock.

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives via our Business Plan. Following a review carried out in March 2025, it has now been renamed the Business & Operational Plan. In this there are the key indicators of what we plan to do.