Service Updates

0847: Due to a worldwide IT outage affecting Microsoft Outlook (emails), you may expereince some temporary disruption to our usual services. We're monitoring the situation closely and further updates will be post here. Services including our customer portal and telephony continues to be available. 

My Cloch Customer Portal

Introducing Our My Cloch Customer Portal!

We're delighted to introduce our new "My Cloch" Customer Portal. Here you'll be able to manage your information, make payments, view your account and document and report repairs, anytime, anywhere. 

Latest News

Help the Scottish Housing Regulator Improve Social Landlord services Add your voice to the National Panel of Tenants and Service Users!
Cloch Housing Association Hosts Spooktacular Halloween Event and Tenant Information Forum We were delighted to welcome tenants and their families to a fun-filled Halloween Event and Tenant Information Forum at Broomhill Community Hub on 27 October.
Free Energy and Money Advice Event at Cloch Housing Association Need help with energy costs? Visit our free advice event on 5 November and speak to trained energy and money advisors about the support available.

Cloch Invests Record £5.1 Million in Homes as Strong Performance Continues Cloch Housing Association has published its Annual Report for 2025/26, highlighting a year of significant investment, improved performance, and increased support for customers across Inverclyde.
Your Cloch Summer 2026 Newsletter is Now Available The latest edition of Your Cloch is now available. Inside you'll find news from across the Association, including updates on our new Customer Portal, tenant support services, community activities, and upcoming events.
Game On: Cloch Gala Day Brings Families Together Cloch Gala Day returned bigger and better than ever in 2026, with a new sporting theme delivered in partnership with Active Schools Inverclyde. Families enjoyed a day packed with races, activities, entertainment and community spirit, making it one of our most successful events yet.

Performance: At a Glance

This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.

                                                                                     

Annual Return to the Charter (ARC)

Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.

Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.

Business Plan

Every 3 years, Cloch sets out its key visions and objectives via our Business Plan. Following a review carried out in March 2025, it has now been renamed the Business & Operational Plan. In this there are the key indicators of what we plan to do.