Service Update
Due to staff training our office will close slightly earlier at 3 PM on Friday, 13th September. Our out of hours emergency repairs service will continue to be available. We will reopen on Monday, 16th September at 9 AM.
NOTICEBOARD
Performance: At a Glance
This part of the website will explain how we are monitored by the Scottish Housing Regulator, how we monitor ourselves, and the statistics we produce to show this. For more detailed performance information please visit our dedicated Performance Section.
Annual Return to the Charter (ARC)
Each year all Registered Social Landlords/Housing Associations submit data to the Scottish Housing Regulator outlining how we have performed in the previous year against a set of standards. These standards are detailed in the Scottish Social Housing Charter and are published by the Scottish Housing Regulator showing performance information across the sector.
Cloch sends all tenants an Annual Report each year which includes our “Report Card” highlighting our Charter Performance.
You can view the most recent Report Card contained in our Annual Reviews. You can also view our complete ARC submission by going to the Scottish Housing Regulators site.
Business Plan
Every 3 years, Cloch sets out its key visions and objectives for the next 3 years. This is set out in our Business Plan. Our Previous Business Plan was reviewed this year by our Board and staff. The Plan was refreshed following the consultations and then approved by our Board.
Our new updated Business Plan is from 2023 to 2026. In this there are the key indicators of what we plan to do.
| File Description | File | Size |
|---|---|---|
| Business Plan 2023-2026 |  | 2MB |