We take your privacy seriously.
This page explains how we use your information, your rights, and how to contact us if you have any questions or want to make a request. We’ve written this in plain English to make it easy to understand. If you want the full legal detail, you can read our policies and privacy notices linked throughout this page.
In this section:
We collect and use personal information so we can:
We only use your information when the law allows us to, and we only use what we need.
Read Our Data Protection Policy
You have rights over your personal information. These include the right to:
You do not need to know the legal wording to use your rights — just contact us and we’ll help.
You can ask for a copy of the personal information we hold about you. This is called a Subject Access Request.
You can make a request by:
We may ask you to confirm your identity before we provide information. This helps keep your data safe.
Our Privacy Notice for Customers explains in detail:
Read Our Privacy Notice for Customers (PDF)
We only keep your information for as long as we need to.
How long this is depends on:
Once information is no longer needed, it is securely deleted or destroyed.
Read Our Data Retention Policy (avaialble soon)
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Cookies:
You can ask for information about how Cloch Housing Association works as an organisation. This is called a Freedom of Information (FOI) request.
FOI requests are about organisational information, not personal data.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information.
If you need this information in large print, easy read, or another format, please contact us and we’ll help.
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