Introduction
Cloch Housing Association is regulated by the Scottish Housing Regulator (SHR). The SHR checks that social landlords across Scotland are well‑run, financially healthy, and delivering safe, high‑quality services to tenants.
This section brings together all the key regulatory information tenants may want to view, including our Annual Assurance Statement, Engagement Plan, Landlord Report, and guidance on complaints and Serious Concerns. Everything here is designed to help you understand how we are performing, how we are governed, and how you can raise any concerns.
In this section:
Annual Assurance Statement
Every year, our Board reviews how well Cloch meets the Scottish Housing Regulator’s Standards of Governance and Financial Management. They then publish an Annual Assurance Statement to confirm that we comply, note any areas for improvement, and outline the actions we are taking.
What you’ll find here:
- Our most recent Annual Assurance Statement
- A short summary of the key messages
- Previous years’ statements (archive)
This statement shows how confident we are about our governance, financial health, tenant safety, and overall organisational performance.
Engagement Plan
The Scottish Housing Regulator publishes an Engagement Plan for every landlord. It confirms our regulatory status and sets out what information we must provide throughout the year.
Cloch’s most recent Engagement Plan confirms we are Compliant and meet the Regulator’s requirements.
What you’ll find here:
- A link to our latest Engagement Plan
- A simple explanation of what the plan means for tenants
- Contact details for the SHR’s engagement lead (if applicable)
The Engagement Plan gives tenants an independent view of our performance and how we work with the Regulator.
SHR LandLord Report
Each year, the Scottish Housing Regulator reviews our performance and publishes a Landlord Report for tenants. It shows how well we are doing in key areas including repairs, complaints, relets, rent affordability, and tenant satisfaction.
What you’ll find here:
- The latest Landlord Report
- A brief overview of the results
- A link to the Regulator’s comparison tool for all Scottish social landlords
This helps you see how our services measure up across the sector.
Complaints and Serious Concerns
Your feedback helps us improve our services. If things go wrong, we want to hear from you so we can put them right.
Complaints (to Cloch)
Make a Complaint - visit our Compliments and Complaints page
Serious Concerns (to SHR)
A Serious Concern is something that:
- could affect all or most tenants,
- puts tenants at risk, and
- hasn’t been resolved by the landlord.
About the Scottish Housing Regulator
The Scottish Housing Regulator (SHR) is an independent body that protects the interests of tenants, people who are homeless, and others who use social landlord services.
The Scottish Housing Regulator:
- Checks that landlords are well‑governed and financially secure
- Makes sure tenants receive safe, good‑quality services
- Publishes annual reports and regulatory judgments
- Requires landlords to publish key documents so tenants can easily access them
- Can investigate Serious Concerns raised by tenants or staff
Why this matters to you:
Their work helps ensure your home is safe, your rights are protected, and your landlord delivers the services you should expect.
We provide links to their website, leaflets, and contact information so tenants can easily find out more.
Scottish Housing Regulator Website Understanding the Regulatory Framework