Past Freedom of Information Requests

In our commitment to being open and transparent, we publish a record of requests made to Cloch Housing Association and the information provided to the requester. Before requesting information under the Freedom of Information we encourage you to check our Guide to Information or the past requests for information below. If you cannot find the information you'd like, please contact us to request information. 

Guide to Information

Case No Date of Request Outcome Details of Request Disclosure Type Responses Link to  Information Provided
1 13/12/2019 Full Provide all reports pertaining to the condition of and necessary repairs to the building at 11 Killearn Road FOI All information provided All paperwork
2 16/12/2019 Full Questionnaire about our electrical safety inspections EIR All information provided All paperwork
3 19/12/2019 Full Provide all records of works for repairs, reports and maintenance of the building at 24 Bank Street FOI All information provided All paperwork
4 06/07/2020 Met but some info not held Provide housing and property statistical data to 16 questions FOI Reply contained full disclosure to some questions, some questions the information was not held and signposting to where information was already available. All paperwork
5 26/10/2020 Full All logged repairs submitted to Cloch by tenant since start of their tenancy FOI All information provided All paperwork
6 05/11/2020 Full 17 questions relating to our spend on Covid-19 PPE FOI All information provided All paperwork
7 06/04/2021 Partial 7 questions on housing statistical data FOI Reply contained full disclosure to some questions, some questions the information was not held and signposting to where information was already available. All paperwork
8 03/05/2021 Full Information relating to BAME FOI All information provided All paperwork
9 20/01/2022 Signposted Information on how many properties in the Greenock Southwest Community Council Ward have yet to be fitted with interlinked smoke and heat alarms with list of completed installations and timetable for any still to be installed. FOI Signposted to Inverclyde Council to who we had already provided this information to. n/a
10 07/01/2022 Partial Information over 3 years about the cost of advice on grievances and disciplinary procedures FOI We could provide the full cost of solicitor fees but could not break this down further. All paperwork
11 28/06/2022 Full Request to see a copy of Cloch's Legionella Risk Assessment FOI All information provided All paperwork
12 22/07/2022 Full Request to see the number of tenants evicted (2019-2022) and how many were evicted for non-payment of rent FOI All information provided All paperwork
13 14/02/2023 Full Request to see how many social housing tenants in Scotland have been evicted from Cloch's properties for being in rent arrears between September 6th 2022 and now. Also how many tenants have been served with eviction notices in that same period for being in rent arrears. FOI All information provided All paperwork
14 23/03/2023 Full Request to see data in relation to people who are disabled that are on Cloch's waiting list for a house. Also to include breakdown of size of houses and different disabilities FOI All information provided All paperwork
15 12/05/2023 Exemption Request to see data in relation to networking, wifi, communications, digital transformation and hybrid working.  FOI Exemption applied under "Prejudice to Effective Conduct of Public Affairs - S.30" and "not in the public interest" n/a
16 10/07/2023 Full Request to see evictions from Cloch for (1) rent arrears, (2) ASB and (3) other reasons between 06/09/2022 and 10/07/2023 FOI All information provided
(Zero for each category)		 All paperwork
17 01/08/2023 Information not held Request for data on how much Cloch spent on Salesforce products FOI Advised we don't use their products n/a
18 01/09/2023 Full Request for data regarding safety concerns over Reinforced Autoclaved Aerated Concrete (RAAC) and its lifespan on Cloch's stock a) any detected b)inspections and c) remedial work FOI All information provided All paperwork
19 20/12/2023 Full Request made from SAAS regarding a former tenant FOI All information provided All paperwork
20 01/05/2024 Full Request to see evictions from Cloch for (1) in total (2) due to rent arrears (3) ASB and (4) all other reasons between 06/09/2022 and 31/03/2024. FOI All information provided
(only 2 evictions for rent arrears)		 All paperwork
21 03/10/2024 Full 1.  The number of residential properties that Cloch are currently responsible for.
2.   The number of the above homes which are currently considered unusable or are considered unfit for habitation as they do not meet The Tolerable Standard under the Housing (Scotland) Act 1987.		 FOI All information provided

1,441 properties
No tenants living in BTS property
6 void properties.		 All paperwork
22 05/11/2024 Partial 1.  How many repairs relating to Cloch properties in Inverclyde are currently outstanding?
2.  Since the beginning of 2019, how many repairs has Cloch carried out (or engaged a contractor to carry out) on properties in Inverclyde?  Please break this down by calendar year and provide a total estimated cost for each year's worth of repairs.
3.  Since the beginning of 2019, how many complaints has Cloch had relating to repairs on properties in Inverclyde not being carried out?  Please break down by calendar year.
4.  Of the repairs currently outstanding in Inverclyde which has been outstanding for the longest?  Please provide the length of time the repair has been outstanding for and as much detail as possible about the nature of the repair and the location of the property.
5.  For each year, could Cloch please break down the types of repairs recorded (ie 2020 - 40 leaking roof, 20 broken doors)? Please provide me with as much detail about the types of repairs required as permitted by the time and cost requirements of the FOI Act.
6.  Please tell me the street (or building) in Inverclyde which has the highest number of outstanding repairs.		 FOI Full disclosure for Questions 1, 2, 3,
Q4 - exempt from request (section 38 - identifiable)
Q6 - info not provided as identifiable		 All paperwork
23 05/11/2024 Partial 1.  How many people are currently registered to bid for a home from Cloch? (Please break this down into any priority categories and state how many people are in each category and give context about each of the categories).
2.  How long has the person who has been registered with Cloch the longest been registered for?
3.  Since 2019, how many bids for homes has Cloch rejected (please break this information down by calendar year)?
4.  Since 2019, how many bids for homes has Cloch granted (please break this information down by calendar year)? 		 FOI Partial disclosure as we could not provide full information on successful and unsuccessful bids due to moving to ICHR in 2022. All paperwork
24 09/04/2025 Exemption A request for unredacted minutes from a Cloch Housing Association board meeting at which the appointment of a contractor was approved.  FOI This request was denied by the Association as it fell within the Exemptions permitted under section 025 (because the information is "otherwise accessible") - the redacted minutes were already on our website. n/a
25 29/07/2025 Full

1. Regarding the contract referenced on Public Contracts Scotland with Notice ID JUL535584, titled "Two-Year Framework Agreement for Void Property Works": What is the current end date of this contract?             2. Have any extensions been exercised beyond the initial two-year term that commenced in June 2023?                            3. If the contract has ended, has a new agreement or reprocurement been initiated for the same services?                                        4. Also requesting details of the current Gas Servicing Contract.

 FOI Full disclosure - all information provided All paperwork
26 26/08/2025 Full The number of tenants evicted from your Scottish properties for anti-social behaviour, broken down by each year, over the last ten years back to 2014/15. FOI Full disclosure - all information provided All paperwork
27 02/09/2025 Full 1. The number of former council houses currently managed by your association that were transferred from the council.                  2. Whether your association currently purchases former council houses or other properties with the intention of returning them to social or council-style housing. FOI Full disclosure - all information provided All paperwork
28 07/10/2025 Partial 1. Total expenditure by Cloch Housing Association on pest control services, including both in-house provision and external/contracted services.                          2. If any services are contracted out, please provide the supplier’s name(s) and the contract value(s).                                            3. The number of callouts/treatments by species category (e.g. rats, mice, pigeons, gulls, foxes, grey squirrels, wasps, bedbugs, cockroaches—please use your own categories if recorded differently).                  4. For any lethal control commissioned or carried out by Cloch Housing Association, the number of animals killed by species and, where recorded, the method used (e.g. trapping, poisoning, shooting).                       5. A copy of any policy, guidance, or standard operating procedure relating to Cloch Housing Association’s pest control service or contractors. FOI Partial disclosure                                                                                               We could not providefull information on the following: -                                                                                                 "For any lethal control commissioned or carried out by Cloch Housing Association, the number of animals killed by species and, where recorded, the method used (e.g. trapping, poisoning, shooting)".                       This data is not held                                                                                       
 All paperwork

Please note that under data protection we do not disclose who has made the request